Privacy Policy

Protecting your privacy is our top priority. This policy explains how CanvexOne collects, uses, stores, and safeguards your personal data when you use our website or services. All practices comply with applicable laws, including the GDPR where relevant.

1. Data Controller

The website administrator also acts as the data controller for personal data. For any questions or clarifications, you can contact us using the information provided on the site.

2. Information Collected

We only collect the data necessary to provide a safe and efficient service:

Identity information: name, date of birth (for age verification).
Contact details: email address, phone number, country of residence.
Account and transaction information: user ID, secure password, deposit and withdrawal history.
Technical data: IP address, browser, device, cookies, and site interactions.
Verification documents: proof of identity and address.

We do not collect sensitive information such as ethnicity, religion, political opinions, or medical data, unless legally required.

3. Collection Methods

Data may be collected through:

Registration or contact forms.
Cookies and similar technologies during site use (see our Cookies Policy).
Trusted third-party providers for payments or identity verification when necessary.

4. Purpose of Processing

Your data is used to:

Manage and administer your account.
Perform transactions and payments.
Provide support and assistance.
Comply with legal obligations (KYC, anti-money laundering).
Prevent fraud and maintain platform security.
Inform about service updates or changes.
With your consent: send promotions and newsletters.

5. Legal Basis

Processing is based on:

Performance of a contract with the user.
Compliance with legal obligations.
Legitimate interests such as security and service improvement.
Consent for marketing communications.

6. Sharing with Third Parties

Data is only shared when necessary, for example with:

Banks and payment providers.
Partners for identity verification and regulatory compliance.
Cloud and technology service providers.
Analytics and tracking tools, anonymized whenever possible.
External advisors (lawyers, auditors).
Authorities if legally required.

Personal data is never sold or rented for commercial purposes.

7. International Transfers

Some data may be processed outside your country, including outside the EEA, with appropriate safeguards such as standard contractual clauses.

8. Security

We implement technical and organizational measures to protect your data:

Encryption during transmission.
Secure and restricted storage.
Regular audits and vulnerability testing.
Continuous monitoring and advanced protection systems.

Despite these precautions, no system can guarantee 100% security.

9. Data Retention

Data is retained for as long as necessary:

Account information: while active and thereafter according to legal requirements.
Transaction records: in accordance with applicable law.
Marketing consent: until consent is withdrawn.

Unnecessary information is deleted or anonymized.

10. Your Rights

You may exercise the following rights:

Access your personal data.
Correct inaccurate information.
Request deletion of data.
Restrict or object to processing.
Obtain data portability.
Withdraw consent.
File a complaint with the supervisory authority.

11. Cookies and Tracking

We use cookies and similar technologies to improve your experience and site functionality. See our Cookies Policy for more details.

12. Policy Updates

This policy is reviewed periodically. The latest version is always available here, with the date of the most recent update.

13. Contact

For any questions about this policy or your data, you can contact our team via the form or the contact details provided on the site.

By accessing our website and using our services, you acknowledge that you have read this Privacy Policy and agree to the terms outlined herein.

We deeply value the trust you place in us to manage your personal information and are committed to maintaining full transparency while strictly adhering to privacy standards.